FAQ's
What is the delivery time?
DHL Express on Demand delivery
(IMPORTANT: Due to privacy reasons DHL will show the name of their Service Area)
We proudly pronounce that we are partnered with DHL express. What does this mean for you?
Instead of a 12-20 days shipping time, the time we need now is just 1-3 days from the moment the item is picked up. WORLDWIDE. (Only on business days)
Time we need to make your ring is 2-4 business days because every ring is made to order) depending on location you can have your ring within a week.
These are exclusive remote locations.
The following countries are currently known as remote locations:
- Australia
-New Zealand
- Japan
- Mongolia
- South Africa
- Sweden
- Puerto Rico
Please make sure you select the right remote location if you live here!
Sizing details
Make sure that you measure your finger correctly to purchase the right size. Tungsten and ceramic rings can't be resized due to their hardness.
We always advise going to a local jeweler or Walmart that sells rings and try on some ring sizes with a comfort finish on the inside.
We only make half sizes (US).
Does your rings come with a warranty?
All of our rings come with a free LIFETIME WARRANTY. If the inlay of the ring is damaged from normal wearing, we will repair/recoat it. We do ask that you pay a small fee to cover the shipping and insurance to send you the ring back.
We might ask that you send us your damaged/broken ring.
Shipping to the USA is around €34 = $38 US dollars
Shipping to Remote locations is around €60 = $67 US dollars
It is at your own risk to shipping the item back to us without a tracking code.
Can I add Engraving to my ring?
For engraving, we have a special listing available. Please do not use the "personalization field"!
We need that field for personal information in order to ship with DHL Express.
This listing has to be bought:
www.decazi.com/products/custom-jewelry-engraving
(After 1 hour the engraving can't be changed)
When an order has been engraved the ring is personalized and can't be exchanged. Make sure you order/know the right size.
*All our rings have our logo (small) engraved in the ring
Are our rings only for Men or also for Woman?
Our rings can be worn by men and women. The size and width can be adjusted as you wish, for the male a thicker ring and for the ladies a thinner ring. We can make the width 4mm-12mm depending on the design.
(The processing time for a different width can be different, please send us a message to ask about the possibilities)
So not only men's rings ;)
Can I Exchange my ring when it's too small/big?
We do accept exchanges.
If you ordered the wrong size we charge a small fee of 20% of the price you paid for the ring + the shipping costs. (€34-38 USA)
This is because tungsten cannot be resized. If the wrong size is sent and it's our fault (can simply be proven by images and a Mandrell ) a new ring will be sent free of charge.
If you need help with sizing you can try this link. It has multiple ways of measuring.
https://www.dropbox.com/s/i6k0wcj0sx8icrc/Ring-Size-Chart.pdf?dl=0
(Make sure before you print this chart that you scale it to 100% (not scale to fit/fit to page) otherwise the sizing is off)
ENGRAVED/PERSONALIZED ITEMS CAN'T BE EXCHANGED!
Custom and personalized orders
Yes, we can make personalized tungsten rings for weddings, engagements or just for friendship.
We can change opal colors, the width of a ring band, the ring design, etc.
Just send us a message and we can discuss the possibilities!
Do you have a question regarding our rings?
Send us a message by clicking on ''Message Decazi''/''Message Seller''.
Don't ask questions in the buyer's note as they are invisible until we ship! (Then it's obviously too late to answer your question)
Don't ask questions after purchasing that can/need to cancel the order afterward.
(We only cancel orders within 12 hours after purchase).
Just send us a message to know that what you have in mind is possible!
Printing errors reserved
To increase workflow we copy listings and alter them. There is always a chance that we have made a typo or forgot to swap the used materials. Please if you are not sure what material it is send us a message. We don't have black tungsten so all black rings are standardly ceramic and all silver's rings are tungsten.
