FAQ's

What is the delivery time?

DHL Express on Demand delivery

(IMPORTANT: Due to privacy reasons DHL will show the name of their Service Area)

We proudly pronounce that we are partnered with DHL express. What does this mean for you?
Instead of a 12-20 days shipping time, the time we need now is just 1-3 days from the moment the item is picked up. WORLDWIDE. (Only on business days)
Time we need to make your ring is 2-4 business days because every ring is made to order) depending on location you can have your ring within a week.

These are exclusive remote locations.
The following countries are currently known as remote locations:
- Australia
-New Zealand
- Japan
- Mongolia
- South Africa
- Sweden
- Puerto Rico

Please make sure you select the right remote location if you live here!

Sizing details

Make sure that you measure your finger correctly to purchase the right size. Tungsten and ceramic rings can't be resized due to their hardness.
We always advise going to a local jeweler or Walmart that sells rings and try on some ring sizes with a comfort finish on the inside.
We only make half sizes (US).

Does your rings come with a warranty?

All of our rings come with a free LIFETIME WARRANTY. If the inlay of the ring is damaged from normal wearing, we will repair/recoat it. We do ask that you pay a small fee to cover the shipping and insurance to send you the ring back.
We might ask that you send us your damaged/broken ring.

Shipping to the USA is around €34 = $38 US dollars
Shipping to Remote locations is around €60 = $67 US dollars

It is at your own risk to shipping the item back to us without a tracking code.

Can I add Engraving to my ring?

For engraving, we have a special listing available. Please do not use the "personalization field"!
We need that field for personal information in order to ship with DHL Express.

This listing has to be bought:

www.decazi.com/products/custom-jewelry-engraving

(After 1 hour the engraving can't be changed)

When an order has been engraved the ring is personalized and can't be exchanged. Make sure you order/know the right size.

*All our rings have our logo (small) engraved in the ring

Are our rings only for Men or also for Woman?

Our rings can be worn by men and women. The size and width can be adjusted as you wish, for the male a thicker ring and for the ladies a thinner ring. We can make the width 4mm-12mm depending on the design.
(The processing time for a different width can be different, please send us a message to ask about the possibilities)
So not only men's rings ;)

Can I Exchange my ring when it's too small/big?

We do accept exchanges.

If you ordered the wrong size we charge a small fee of 20% of the price you paid for the ring + the shipping costs. (€34-38 USA)
This is because tungsten cannot be resized. If the wrong size is sent and it's our fault (can simply be proven by images and a Mandrell ) a new ring will be sent free of charge.

If you need help with sizing you can try this link. It has multiple ways of measuring.

https://www.dropbox.com/s/i6k0wcj0sx8icrc/Ring-Size-Chart.pdf?dl=0
(Make sure before you print this chart that you scale it to 100% (not scale to fit/fit to page) otherwise the sizing is off)

ENGRAVED/PERSONALIZED ITEMS CAN'T BE EXCHANGED!

Custom and personalized orders

Yes, we can make personalized tungsten rings for weddings, engagements or just for friendship.
We can change opal colors, the width of a ring band, the ring design, etc.
Just send us a message and we can discuss the possibilities!

Do you have a question regarding our rings?
Send us a message by clicking on ''Message Decazi''/''Message Seller''.

Don't ask questions in the buyer's note as they are invisible until we ship! (Then it's obviously too late to answer your question)

Please send a message before requesting a custom order
 to know that what you have in mind is possible!

Printing errors reserved

To increase workflow we copy listings and alter them. There is always a chance that we have made a typo or forgot to swap the used materials. Please if you are not sure what material it is send us a message. We don't have black tungsten so all black rings are standardly ceramic and all silver's rings are tungsten.

Customer Reviews

Overall rating: 4.9 / 5 from 1443 reviews.

Customer photo review of Shipping costs United Kingdom

Rings from Decazi are excellent quality. I had have mine repaired due to my own neglect after 3 years, and I think the repair is better than the original. Which is a testament to their growth and improvement over the years. I'd buy again and again!

Shipping costs United Kingdom

Customer photo review of Lunar Meteorite Ring with Genuine Moon Dust

We loveeee it!! I love both rings so much but on the bigger ring you can see the moon dust effect so much that I am going to order one more for myself like that, to have both the thicker and smaller one haha. And Decazi were amazing in communicating and listening to our wishes and making them true. These rings are so unique and pretty, especially in the sunlight, that I don't understand why would anyone go for a pure boring gold ring 😂 They are also super comfy. I am on my way ordering the third ring now! 😍

Lunar Meteorite Ring with Genuine Moon Dust

So beautiful and well made. The detail on the engraving kind of blows me away. I almost can't believe it's even possible to make something like this 💗🌈✨️

Engraved Golden Tungsten Ring

Customer photo review of Shipping costs United States+

The service was great. I accidentally broke my ring, of my own fault. I sent it back for repair and it looks good as nee now.

Shipping costs United States+

The ring is marvelous and the seller is good. I had a problem with my ring and they changed it with no hesitation. Would order from them again

Shipping costs France

Customer photo review of Shipping costs United States+

Wasn’t my exact ring that got replaced, but I couldn’t be happier/ more grateful of their generosity :D

Shipping costs United States+

Customer photo review of Black Opal Dinosaur Bone Wedding Band

This band is beautiful and sophisticated! My now husband LOVES it and can’t stop showing it off! We were pushing it on time and needed to get it quick, and Decazi made sure of it! We are so happy we found this company. And how cool is it that it was made to order in the Netherlands! Thanks Decazi! ❤️

Black Opal Dinosaur Bone Wedding Band

Shipping Costs are high, but quality and Service is perfect!

Shipping costs Germany

Charged me $80CAD for shipping but the DHL invoice says the delivery was charge was $30. And DHL charged me $20 for their standard importation fee, since that wasn't paid in advance by the shipper. So between shipping the ring out, and shipping it back, I've paid around $140CAD for the "free" repair. Plus, the ring looks quite a bit different, and it no longer glows in the dark, something that I actually really liked. So it feels like I've paid a lot of money to fix a 6 year old ring, and now I regret it because it isn't anything like the ring my wife got me for our wedding. I expressed mild unhappiness with it by email, never heard back. But over the last month or so, I've gone from mildly unhappy to very unhappy with the ring and the service.

Shipping costs Canada

Store owner replied: Hi Andrew Im sorry to read that your not satified. We offer the repair for but the shipping costs are for the customer including the tariffs. We have no control over this other then keeping the price low so the tarifs are at the bare minimum, These costs cannot be intergrated on repairs. Im going to check why we never responded to your email. My apologies for that.

Customer photo review of The Decazi Mystery box

Very very pleased with the order! I ordered a mystery box with 10 rings and got to pick them myself. There were plenty of rings to choose from and every single one was very beautiful. I had some questions so I tried to contact them, it took a little longer than expected to get a reply, but they were very kind and helpful! Love the order and will order again in the future :D

The Decazi Mystery box

A little tighter than another ring of the same size from another store, bit very happy otherwise! Great look and feel.

Red Opal & Meteorite Tungsten Mens Ring

Customer photo review of Hammered tungsten ring filled with moss agate and a middle line of Muonionalusta meteorite dust 8 mm for Hannah

Found this shop via Etsy. They are located in the Netherlands, I am in Central US, but shipping was surprisingly fast. There is an extra shipping fee once the piece reaches the United States, but it was only like $30. Overall, this ring feels really well made. The tungsten makes for a weighty ring and is not resizable, so it's important to triple check your size and preferred width. I'm really happy with how the hammered finish turned out - it's got almost a sparkle to it when the light hits. The Moss Agate is a little dark for my personal liking, but that could be the middle metiorite strip making it look dark. It feels very natural, good comfort fit and size accurate (although it's a surprise for my partner, they've not seen/worn it yet). Working with the designer for a custom piece was a pretty good experience. Thanks Decazi!

Hammered tungsten ring filled with moss agate and a middle line of Muonionalusta meteorite dust 8 mm for Hannah

We wanted 2 rings to celebrate our 5 years. We got exactly what we asked after contacting Decazing via message and got conseling to choose the right size. The shining effects are the most beautiful under the sun light, but the rings also shine beautifully under artificial light too. These are easy to clean and do not show any usure after several weeks of daily use.

Domed tungsten ring filled with chameleon flakes with sleepy lavender opal 4 mm for Kurow

My appreciation of Decazi's excellent customer service and praise for the quality and brilliant design of its custom jewelry could not be higher if you attached it to an intersellar rocket. Highest marks.

Shipping costs United States+